Our inbound and outbound programs serve different business needs. Solutions could be a simple answering service, outbound surveys, outbound collections or a complete customer care team. We provide the flexibility to change or provide add-on resources as per your needs. We take great care to maintain the image you want to present to your existing and new clients.
Our technical support engineers can troubleshoot technical issues via voice, chat or provide remote desktop support.
Tier1 /L1
Tier2/L 2:
Email & Live Chat support:
We not only provide excellent online communicators and problem resolvers; but resources that go the extra mile by calling and speaking with the customer if needed. If for some reason chat/email responses aren’t helping a onetime resolution our teams do not hesitate to pick up the phone and call a customer.
Web based product support
We identify navigation, functionality, complex product specific technical challenges customers face and turn them into easy and resolved product experiences.